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** This recruitment is open to only current employees or current temporary employees of Southwest Gas Corporation ** ** This job will be located in the Phoenix, AZ Call Center ** The Analyst I/Call Center/Quality Monitoring (QM) is an individual contributor within the QM area of the Call Center department at Southwest Gas Corporation. This position is responsible for assuring quality customer service is provided to internal and external customers in compliance with Company and call center procedures and standards. This position focuses specifically on the Spanish and Spanish Emergency queues.This position does not have accountability for people or budgets. The incumbent frequently exchanges information with non-exempt and professional level personnel throughout the Company and infrequently exchanges information with officers. This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.