Southwest Gas Corporation

  • Instructional Designer/Gas Operations Support Staff (GOSS)

    Job Location US-NV-Las Vegas
    Posting Date 2 weeks ago(9/4/2019 9:50 AM)
    # of Openings
    Gas Operations Support Staff
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  • Position Information

    The Instructional Designer/Gas Operations Support Staff (GOSS) is an individual contributor, responsible for the development, design, implementation and delivery of Company training programs. This includes support of field operations training, Operator Qualification training, and GOSS instructor development.  These training programs are to be comprehensively structured (with participant and facilitator guides, corresponding training modules, coordinated training materials) and effectively measured after employees have taken the instruction.


    Design and Development

    • Identifies and evaluates training needs based on organizational initiatives, compliance and training requirements; consultation with team leads, department heads, and business process owners; arranges instructional components to meet the current and future Company needs
    • Designs, develops and implements customized training for key job functions and responsibilities for Gas Operations Support Staff
    • Responsible for the creation, design, re-design, re-fresh or re-formation of instructional material to include all participant and facilitator guides, corresponding training modules, coordinated training materials, how-to-documents, and e-Learning
    • Develops, updates and maintains assessments for each post-course/instruction evaluation that capture training metrics; develops reports and dashboards
    • Integrates online and offline material with classroom instruction to augment training impact and retention
    • Works with internal and external subject matter experts (SMEs) to evaluate, develop, and integrate material
    • Continually aware of training industry best practices and new technology for design and delivery of training
    • Able to effectively evaluate current industry trends and employ those efficiently at Southwest Gas to refresh training


    Delivery Training

    • Responsible for training the GOSS instructors and other trainers by delivering classroom instructor-led programs to groups of 6-40, utilizing multiple training exercises and facilitations to maximize impact for each group
    • Ultimate accountability and responsibility for training GOSS Technical Instructors and Specialists on course material
    • Responsible for the development of trainings skills, styles, and methods for GOSS Technical Instructors and Specialists
    • Able to effectively deliver training using adult learning methods and to a wide range of participants
    • Able to effectively demo online training through current electronic system (i.e. Success Factors)
    • Able to professionally coordinate instructional delivery with SMEs, Department Specialists, and Management


    • Perform related duties as assigned
    • Regular and predictable attendance is a condition of employment and is an essential function of the job

    Minimum Qualifications

    This position requires a minimum of two to four years of relevant work experience and a bachelor’s degree from an accredited university, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities. This position requires a valid driver’s license.


    The following certifications are preferred: Instructional Designer Certificate, Test Design and Delivery Certificate, Train-the-Trainer Certificate, the Associate Professional in Talent Development (APTD), or

    Certified Professional in Learning & Performance (CPLP) designation.

    Salary Details

    $61,633 - $77,041


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