• Manager/Application Services

    Job Location US-NV-Las Vegas
    Posting Date 1 week ago(12/5/2018 3:00 AM)
    # of Openings
    Information Services
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  • Position Information

    The Mgr/Application Services has primary responsibility for supporting the business software applications for the user community, and for coordinating with support groups regarding business process impact and implementation timing. This includes evaluating and accepting prioritized requests for application software changes as well as the administration, organization and direction of personnel, activities and workflows to ensure the effective development, testing, implementation and ongoing maintenance of business software applications. 
    Responsibilities may also include leading, guiding, and coordinating application development, configuration, and integration teams in support of on-time delivery of business application implementation projects and/or initiatives.  In this capacity, the Manager will focus on enhancing team performance, removing productivity blockers, and ensuring that self and teams are accountable for risks, issues, and project deliverables.  As such, the Manager plays an instrumental role in helping projects meet business, schedule, and budget objectives. 
    Southwest Gas has embarked on a program to replace its legacy Customer Information System(CIS).  In addition to the position requirements, the Company is seeking an individual experienced at leading multiple project work streams and teams toward on-time delivery of modern-day CIS systems.  Upon project completion, the successful candidate will assume responsibility for managing the ongoing support of the project-delivered customer business applications.  Experience deploying Oracle and/or SAP customer related systems is preferred.


    • Monitor business needs, application issues, projects and standing commitments and allocate resources to address priorities
    • Review application or infrastructure component specifications and development plans, and assure cost-effectiveness, compatibility with I/S architectures, and compliance with security/control and technology recovery practices
    • Provide guidance to the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions and assure appropriate coordination, communication, documentation and approval
    • Ensure that I/S personnel communicate and work effectively in project teams and work groups, and with vendor and contracted personnel
    • Ensure effective incident management and reporting of progress and problems
    • Maintain formal and informal communication with key contacts in business areas
    • Provide approval for all production implementations for areas of responsibility, which includes proper documentation
    • Develop and implement department goals that are aligned with I/S business objectives
    • Prepare and manage the O&M and capital budgets and three-year plans
    • Determine required staffing and skill levels and maintain a proper balance of staff and contract personnel
    • Arrange for appropriate training and assignments
    • Negotiate software and service contracts, and monitor performance against contract terms
    • Represent the Information Services department in technology recovery rehearsals and in planning and execution of the corporate and departmental emergency management plans
    • Work closely with Project Managers and other leaders to deliver initiatives and products utilizing waterfall, lean, and agile project management methodologies
    • Ensure that project team’s purpose and objectives are clear and linked to the broader vision, strategy, and roadmap when leading project teams
    • Coach and empower delivery teams to take accountability for delivery, risk and issue management when leading project teams
    • Build strong relationships with internal customers, stakeholders, and integration teams to ensure project delivery is smooth and customer centric
    • Provide technical advice and direction to project teams and customers with a view to inform business strategy, and deliver technical solutions that drives innovation and business outcomes
    • Employ a coaching and mentoring approach to create an environment for project teams to be highly engaged, enabled, and effective
    • Perform related duties and responsibilities as assignedRegular and predictable attendance is a condition of employment and is an essential function of the job

    Minimum Qualifications

    This position requires a minimum of six to ten years of relevant work experience. A bachelor’s degree from an accredited university or equivalent work experience is required. Experience deploying Oracle and/or SAP customer related systems is preferred. A bachelor’s degree in Business Administration or Management Information Systems is preferred. 


    Salary Details



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