• Service Technician - Open and Continuous

    Job Location US-AZ-Tucson
    Posting Date 3 weeks ago(9/24/2018 3:00 AM)
    # of Openings
    Customer Service
    Apply By
    Southern Arizona
  • Position Information

    This examination will establish an Open Competitive list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by the Office of Human Resources.
    Notification about information sessions will be sent via email to applicants who meet the position requirements. Applicants should check their spam/junk folders, as the messages may be routed to these folders. 
    Perform service to domestic and commercial gas appliances; and other related gas facilities. 
    This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40.  Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs.  Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role.  If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.


    • Perform service on domestic and commercial appliances including all inspections, adjustments, repairs within the scope of company policy and practice
    • Perform meter and regulator installations, service and meter set assembly maintenance
    • Establish and discontinue gas service
    • Perform meter reading and complete non-pay turn-off orders when assigned
    • Complete all documentation per company policy
    • Use ladders and other equipment necessary for appliance access locations 
    • Comply with all policies and procedures in the Customer Service Manual
    • Safely operate and properly maintain company assigned vehicles, work equipment and tools
    • Promote good public relations and safety
    • Complete all paperwork, forms, records and logs in a thorough and legible manner
    • Operate various computer systems
    • Clean and maintain assigned vehicles, equipment, tools and material
    • Operate and maintain leakage detection equipment and conduct leakage investigations
    • Perform carbon monoxide investigations
    • Perform emergency response and incident investigations
    • Perform appliance adjustment
    • Perform effective customer contact relations
    • Complete high bill investigations
    • Hot change equipment
    • Purging (blow down of risers)
    • Work independently
    • Regular and predictable attendance is a condition of employment and is an essential function of the job

    Special Requirements

    • Meet and maintain the strenuous physical requirements of the position.
    • Must be able to be ON-CALL
    • Must be able to be contacted and respond for emergency duty.
    • Must respond to base location or emergency site within one hour.
    • Must possess a valid driver’s license and/or other special licenses/certifications.
    • Must be available to perform shift work, staggered workweek, including recognized holidays.
    • Must be available to work overtime.
    • Must be able to wear a complete company-issued uniform.
    • Must be able to wear and use all personal protective safety equipment as operating conditions dictate.
    • Must be able to work in another location, district, or department.
    • Must be able to work outdoors, exposed to extremes in temperatures and conditions.
    • May be exposed to natural gas during the course of work.
    • Must successfully complete all aspects of required training.
    • Must comply with company rules of general conduct, company policies and procedures.

    Minimum Qualifications

    One year of experience performing mechanical, electrical or plumbing service or the equivalent.


    Note:  Employees must pass all written tests and/or hands-on training, or simulations as required for this job classification; this includes all the covered task modules for Operator Qualification. Employees must qualify in all covered tasks in their classification.

    Salary Details

    $26.16 - 34.44


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