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Analyst I/Business Technology Support

Analyst I/Business Technology Support

# of Openings 
Job Location 
US-NV-Las Vegas
Posting Date 
Information Services
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More information about this job

Position Information

This position resides in the Operations Systems Support (OSS) department which is responsible for supporting the Field Operations Management System (FOMS) for Work Management (WM).
The Analyst I/Business Technology Support is an individual contributor within the Business Technology Support department.  This position is responsible for the ongoing support of business operations by providing guidance, training, and system support while continuously analyzing current business processes and related policies and procedures to promote maximized productivity and standardization across the organization.


  • Participate in the research of business processes and conceptualize improvements in order to recommend changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity and elevate internal and external customer satisfaction and develop recommendations
  • Perform functional testing of supported technologies following system and application enhancements, upgrades and patches to validate system integrity and functionality
  • Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, and reducing down time
  • Perform responsibilities assigned as a project team member
  • Participate in performing scheduled Operations Review Audits of operational reports, procedures and processes to ensure compliance with Company policies and procedures, applicable tariffs, rules and regulations while ensuring standardization across the organization
  • Assist in the development and maintenance of training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
  • Facilitate effective training of supported technologies, Company standard practices, policies and procedures to empower users with the skills and knowledge necessary to fully utilize business systems and to ensure quality performance, accuracy, standardization and compliance
  • Assist in maintaining or developing new documentation according to department standards and guidelines for supported business processes and technologies to maximize efficiencies while ensuring compliance with tariffs and federal rules and regulations
  • Participate in the coordination of operations-related change requests by evaluating, identifying criteria and working with the requestor to develop justification in support of the related change
  • Review requests with Information Services personnel to determine programming and test hours required and prepare justification for management review and approval
  • Assist in the research and analysis of operational statistics, practices and policies and document applicable trends to maximize productivity and cost effectiveness
  • Provide clear, concise and effective verbal and written communication and documentation
  • Provide interpretation of Company policies and procedures, state and federal rules and regulations to maintain consistency and stay within regulatory and company guidelines in Company operations
  • Perform related duties and responsibilities as assigned
  • Regular and predictable attendance is a condition of employment and is an essential function of the job

Minimum Qualifications

This position requires one to three years of relevant experience.


A bachelor’s degree from an accredited university is preferred. 

Salary Details

$52,470 - $65,587