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Analyst I/II/Business Technology Support

Analyst I/II/Business Technology Support

PAR 
2018-3811
# of Openings 
2
Job Location 
US-NV-Las Vegas
Posting Date 
4/11/2018
Department 
Information Services
Apply By 
4/24/2018
Division 
Corporate

More information about this job

Position Information

This position is held within the Field Operations System Support (FOSS) department located in Las Vegas, NV with primary responsibilities of supporting the FOMS CS applications, as well as other FOSS supported applications.
 
The Analyst I/Business Technology Support is an individual contributor within the Business Technology Support department.  This position is responsible for the ongoing support of business operations by providing guidance, training, and system support while continuously analyzing current business processes and related policies and procedures to promote maximized productivity and standardization across the organization.
 
The Analyst II/Business Technology Support is an individual contributor within the Business Technology Support department.  This position is responsible for the ongoing support of business operations by providing guidance, training, and system support while continuously analyzing current business processes and related policies and procedures to promote maximized productivity and standardization across the organization. This position also leads, oversees and participates in the analysis, design, enhancement and implementation of new and existing programs, processes and systems.

Responsibilities

  • Research business processes and conceptualize improvements in order to recommend changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity and elevate internal and external customer satisfaction and develop recommendations
  • Perform functional testing of supported technologies following system and application enhancements, upgrades and patches to validate system integrity and functionality
  • Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, and reducing down time
  • Facilitate effective training of supported technologies, Company standard practices, policies and procedures to empower users with the skills and knowledge necessary to fully utilize business systems and to ensure quality performance, accuracy, standardization and compliance
  • Review requests with Information Services personnel to determine programming and test hours required and prepare justification for management review and approval
  • Provide clear, concise and effective verbal and written communication and documentation
  • Provide leadership and/or interpretation of Company policies and procedures, state and federal rules and regulations to maintain consistency and stay within regulatory and company guidelines in Company operations
  • Provide subject matter expertise to successfully complete responsibilities assigned as a project team member
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, proposing recommendations in support of department goals and implementing approved solution
  • Provide appropriate level of leadership during the implementation of projects, programs and system enhancements, to ensure a positive, successful transition through effective communications
  • Perform scheduled Operations Review Audits of operational reports, procedures and processes to ensure compliance with Company policies and procedures, applicable tariffs, rules and regulations while ensuring standardization across the organization
  • Maintain or develop new documentation for supported business processes and technologies to maximize efficiencies while ensuring compliance with tariffs and federal rules and regulations
  • Coordinate operations-related change requests by evaluating, identifying criteria and working with the requestor to develop justification in support of the related change
  • Research and analyze operational statistics, practices and policies and document applicable trends to maximize productivity and cost effectiveness and evaluate impact on standards, policies and procedures, as necessary
  • Perform maintenance in supported technologies to ensure customer communications are updated with accurate information in a timely manner and end users are granted access to the appropriate systems
  • Develop and maintain training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard
  • Perform related duties and responsibilities as assigned
  • Regular and predictable attendance is a condition of employment and is an essential function of the job

Minimum Qualifications

Analyst I

 

This position requires one to three years of relevant experience.

 

A bachelor’s degree from an accredited university is preferred. 

 

Analyst II

 

This position requires three to five years of relevant work experience.

 

A bachelor’s degree from an accredited university is preferred. 

Salary Details

Analyst I
$52,470 - $65,587

Analyst II
$60,432 - $75,540