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Analyst I/Operations

Analyst I/Operations

# of Openings 
Job Location 
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Southern California

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Position Information

**This recruitment will be limited to the first 250 completed employment applications received. When that number is received we will update the job posting to indicate that only internal applications will be accepted. The job posting will remain open for Southwest Gas employees only.**
As an individual contributor within the Credit and Billing Operations department, this position creates value for Southwest Gas by analyzing (tracking, trends, industry best practices, training, etc.) Companywide credit and collections activities related to customer accounts, recommending improvements and reporting on progress of initiatives.  In addition, this position will provide technical support in areas such as specialized employee development and training and analysis of work practices and procedures to evaluate and make recommendations for improvements to work functions. 
This position demonstrates creativity, well-developed analytical and problem solving skills, project management and leadership skills, and the ability to work independently and to interact with personnel at all levels throughout the Company including senior management. Travel both inside and outside of service territories may be required.  
This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40.  Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs.  Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role.  If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.


  • Credit and collections reporting, analysis and recommendation for improvement
    • Monitor write-offs, account security, etc. to evaluate existing policies and recommend changes based on result
  • Develop, review and/or update items such as standard practices, manuals, training materials, etc. related to customer credit and collections policy/practice
  • Contract evaluation, negotiation and maintenance
  • Overall policy, procedure and process interpretation, analysis and recommendation to improve efficiency and customer service
    • Examples include: Disconnect for Non-pay amount, lease agreements, collection limitations, agency guarantee automation, auto transfer of closing bills, etc.
  • Cost analysis and feasibility studies
  • Project management
  • Stakeholder coordination/communication (Regulatory, Financial, Call Center, BTS, Divisions, etc.)
  • Quality control and training
  • Problem analysis and resolution
  • Data request response
  • Demonstrate professional communication skills in such areas as formal presentations, interdepartmental memos, letters, etc.
  • Apply a working knowledge of all departmental systems, policies and procedures as it relates to the work area and to the supervision of departmental employees
  • Analyze quality control data and make recommendations
  • Assemble project requests detailing proposed work cost and timeframes
  • Research and analyze data for special project assignments
  • Prepare reports and make supported recommendations to management
  • Recommend policies and procedural changes to management
  • Assist with and/or administer training of department personnel in the utilization of systems, policies and procedures
  • Perform related duties and responsibilities as assigned

Minimum Qualifications

This position requires up to three years of relevant work/education experience, which may include experience during an internship or through performing advanced analytical and project management functions.  A bachelor’s degree relevant to the responsibilities from an accredited university is preferred.

Salary Details

Salary Range: $51,539 - $64,424